cv988 Privacy Policy —
Your Information Is Fully Protected

1. Introduction and Scope of Policy

cv988 ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. This privacy policy ("policy") sets out how we collect, store, use, disclose, and protect the personal information of users ("you", "user") of our website cv988.cam ("site").

By visiting this site or registering an account, you are considered to have given your consent to the terms of this privacy policy. Our Terms and Conditions and Responsible Gaming policy apply in the same way.

This policy has been prepared in accordance with the data protection regulations currently in force in Bangladesh and international best practices, and may be updated from time to time.

2. Information We Collect

cv988 collects two types of information — information provided directly by you, and information collected automatically through your use of the site.

2.1 Information Provided Directly

When you create an account on cv988, carry out financial transactions, or contact us, we may collect the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals)
• Username and password (stored in encrypted form)
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

When you visit the site, our systems automatically collect certain technical information:

• IP address and Device ID
• Browser type and version
• Operating system and device information
• Pages visited, session duration, and click data
• Referral source (where you came from before reaching the site)
• Information obtained from cookies and similar tracking technologies

3. Purpose of Using Information

cv988 uses collected information only for the following lawful purposes:

• Completing account registration and identity verification (KYC) processes
• Processing deposit and withdrawal transactions
• Providing customer support and resolving issues
• Sending applicable bonuses, promotions, and VIP benefits
• Ensuring platform security and preventing fraud
• Implementing responsible gaming policies
• Fulfilling legal obligations and resolving disputes
• Improving platform performance and user experience
• Conducting security analysis and system monitoring

We never sell your personal information to third parties, and we do not share it with unauthorised parties for marketing purposes.

4. Data Storage and Security

cv988 has adopted industry-standard technical and organisational measures to protect your personal information.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmissions are handled through encrypted channels
• Password Hashing: Passwords are stored using strong cryptographic algorithms
• Firewall and intrusion prevention systems are kept active
• Regular security audits and vulnerability assessments are conducted
• Data backups are regularly stored on secure servers

4.2 Data Retention Period

We retain your information only for as long as necessary. For active accounts, certain information may be retained for up to five years after account closure for legal and financial audit purposes. Once this period has passed, the information is securely deleted or anonymised.

5. Sharing Information with Third Parties

cv988 may share limited information with the following parties in specific circumstances and under strict contractual terms:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to process deposits and withdrawals. These third parties follow their own privacy policies and security standards.

5.2 Technology and Service Providers

We work with trusted technology partners to operate the platform. These partners process information only in accordance with our instructions and may not use it for their own purposes.

5.3 Legal Obligations

We may disclose information when required to do so by court order, a lawful request from a law enforcement authority, or applicable law. In such cases, we will provide only the minimum information necessary.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the cv988 website. Cookies are small text files that your browser stores automatically.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and security
• Functional cookies: For remembering your preferences and language settings
• Analytics cookies: For measuring and improving site performance
• Security cookies: For detecting and preventing fraud

6.2 Cookie Controls

You can disable cookies from your browser settings. Please note that disabling essential cookies may affect some core features of the site and you may have difficulty logging into your account.

7. Your Rights

You have the following rights over your own personal information held by cv988:

• Right to access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request that processing of your information be limited in certain cases
• Right to portability: The right to receive your information in a structured, machine-readable format
• Right to object: The right to object to the use of your information for specific purposes

To exercise these rights, email us at [email protected] or contact us through 24/7 live chat. We will generally respond to your request within 30 working days.

8. Protection of Minors

cv988 is an adult gaming platform intended solely for individuals aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21. If it comes to our attention that a minor's information has entered our system, we will immediately delete it and close the relevant account.

If you believe a minor is using this platform improperly, please notify us immediately.

9. International Data Transfers

cv988 primarily serves users in Bangladesh. If information is transferred to international servers for any reason, we ensure that adequate data protection measures are in place in that third country or region. We have formal agreements with all third-party processors that enforce their data protection obligations.

10. Links to Third-Party Websites

If our site contains links to third-party websites, please note that those sites follow their own privacy policies. cv988 is not responsible for the practices or privacy conduct of those sites. We recommend reading the privacy policy of any external site before visiting it.

11. Changes to This Policy

cv988 reserves the right to change or update this privacy policy at any time. If significant changes are made, we will notify you by email to your registered address or through a public notice on the site. Continued use of the site after any changes will be considered as your acceptance of the updated policy.

A "Last Updated" date will be shown at the top of each policy. We recommend reviewing this page regularly.

12. Governing Law and Jurisdiction

This privacy policy will be interpreted and enforced in accordance with the laws currently in force in Bangladesh. Any dispute relating to this policy will first be addressed through discussion and mutual agreement.