For ages 21+ only

cv988 Responsible Gaming — Your safety is our priority

Gaming should be enjoyable — not a burden. cv988 provides all the tools you need to play safely and with awareness.

What is responsible gaming and why does it matter?

Online gaming and betting, when enjoyed in the right way, can be an exciting form of entertainment. But when the fun of playing goes beyond control, it can have a negative impact on personal and family life. cv988 is committed to protecting players in Bangladesh — and for that reason we have placed responsible gaming at the heart of our platform.

Responsible gaming means making conscious decisions — deciding in advance how much time you will spend, how much money you will put in, and when you will stop. cv988 provides multiple protective measures for you, including deposit limits, self-exclusion, session time-out, and 24/7 support in Bengali.

Remember, gaming should never be considered a source of income. It is for entertainment. If you ever feel that gaming is affecting your daily life, contact our support team — we are always by your side.

Our protective tools

cv988 provides the following tools to keep your gaming experience safe.

Deposit Limit

Set the maximum amount you will deposit per day, per week, or per month. Once a limit is set it takes effect, and it can only be increased after a 24-hour waiting period.

Session Time-Out

You can temporarily close your account for a set period of time if you wish. This time-out feature helps you take a short break and clear your head.

Self-exclusion

If you feel you need a longer break, choose self-exclusion. Your account can be kept completely inactive for 6 months up to 5 years — during this time there will be no promotional communication either.

Time Limit Setting

Decide in advance how long you will play each day. When the set time is up, the platform will automatically alert you and help you end the session if needed.

View Gaming History

Your full record of betting and gaming activity, details of wins and losses, and a complete history of deposits and withdrawals can be viewed at any time — transparency is our core principle.

24/7 Support in Bengali

Our live chat support team is always ready for any issue or concern. Speak in Bengali, get instant help — day or night, whenever you need it.

21+ Age Verification Policy

cv988 strictly prohibits gaming by anyone under the age of 21. Age is verified at registration and we reserve the right to verify a national identity card or passport when necessary.

If you are aware that a minor is using your device or account, please notify our support team immediately. We can apply a parental block or lock to that account.

In addition, third-party parental control software can be used in your browser to prevent minors from accessing gaming sites.

For ages 21 and above only

Signs of problem gaming

Spending beyond your budget and playing with borrowed money
Repeatedly placing bets to try to recover money that was lost
Hiding your gaming habits from family or friends
Gaming while neglecting work, studies, or family responsibilities
Feeling restless or stressed when you are unable to play
Gaming causing harm to your sleep, eating, or health

How to set limits

You can set your protective limits in just a few steps after logging in to your cv988 account.

1

Log in to your account

Log in to cv988 with your registered email or mobile number and password.

2

Open account settings

Click the profile icon in the top right corner and select the "Responsible Gaming" section.

3

Set your preferred limits

Choose whichever you need — deposit limit, session time, time-out, or self-exclusion — and confirm.

4

Get help from support

If you have trouble with any step, contact our 24/7 live chat — we will assist you in Bengali.

Build healthy gaming habits

Following the tips below will keep gaming enjoyable at all times.

Set a budget before you start playing and never play beyond that budget. Do not try to recover money you have lost.

Set a time limit. Take breaks during long sessions — go for a walk, eat, spend time with family.

Do not think of gaming as a way to earn money — it is entertainment. Winning is not always possible, so play with the mindset that losses may happen.

Do not game when you are stressed, angry, or frustrated. Play with a calm and clear mind — it makes decisions easier.

Review your gaming activity regularly. If you feel you are spending too much time or money, reduce your limits further.

Self-Exclusion and long-term breaks

If you feel that gaming is going beyond your control, self-exclusion is a powerful solution. Taking this step is a brave and sound decision for your own protection.

Once self-exclusion is activated, your account will be completely locked — no login, deposit, or betting will be possible. During this period we will also not send you any promotional emails or messages.

Even after self-exclusion ends, your account will not reopen automatically — you will need to consciously submit a request to reactivate it. This rule ensures that the decision is entirely your own.

If you need any emotional support during self-exclusion, you can contact us at our support email: [email protected] — we will assist you with care and understanding.

Frequently Asked Questions

After logging in, go to your profile settings and look for the "Responsible Gaming" section. There you will find all the tools including deposit limits, time limits, time-out, and self-exclusion. Contact our 24/7 live chat for assistance.

Yes. Lowering a deposit limit takes effect immediately. However, if you want to increase a limit, a 24-hour waiting period applies — this protects you from making rushed decisions.

Absolutely. All funds in your account remain completely safe during the self-exclusion period. Once the exclusion ends and your account is reactivated, you will be able to make withdrawals.

The minimum deposit across all methods is ৳200 and the minimum withdrawal is ৳1,000. Withdrawals are generally completed within 15 minutes to 2 hours. Payment methods: bKash, Nagad, Rocket, and bank transfer.

Contact us at our support email [email protected] or let us know via live chat. We will help take the necessary steps on the relevant account. Encourage the person affected to seek professional counselling support.

No. The minimum age to play at cv988 is 21. Registration and use of an account by anyone under 21 is strictly prohibited. Providing a national identity card for age verification may be required.

A time-out is a short break — typically from 24 hours up to a few weeks. Once this period ends, the account returns to normal. Self-exclusion is long-term — from 6 months up to 5 years. Even after it ends, the account does not reactivate automatically; you must submit a request yourself.

Play safe, play with enjoyment

Enjoy your favourite games at cv988 — whether cricket, slots, or casino — responsibly.

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