cv988 Terms and Conditions
Please read these terms and conditions carefully before using the cv988 platform. This document defines the rights and responsibilities of both you and us.
By accessing the cv988 platform and using its services, you are considered to have fully read, understood, and agreed to all the terms and conditions described below. If you do not agree with these terms, please refrain from using our platform.
1 General Introduction
cv988 is an online gaming and betting platform in Bangladesh that offers cricket betting, live casino, slot games, Dragon Gate, e-sports, and various other gaming options. These terms and conditions ("Terms") constitute a legal agreement between cv988 ("we", "our", "platform") and the user ("you", "member").
These terms apply to the website, mobile version, and any digital service offered by cv988. The terms take effect from the moment you register on the platform and remain in force for as long as your account is active.
In the event of any dispute or ambiguity, these terms and conditions shall serve as the authoritative document. We may update these terms from time to time and the most recent version will always apply.
2 Eligibility and Age Requirements
To use the services of cv988, the following eligibility requirements must be met:
- You must be at least 21 years of age. This platform is intended only for those who are 21 years of age or older.
- You must register voluntarily and on your own behalf — not on behalf of anyone else.
- You must hold a valid form of identification and be able to provide it for verification purposes.
- You hold an active and valid bank account or mobile banking account (such as bKash, Nagad, Rocket).
- You are not subject to any government restrictions that prohibit participation in online gaming.
Any account found to belong to a person under 21 years of age will be closed immediately and the associated balance may be forfeited. It is our responsibility to protect minors from gaming.
3 Account Registration
3.1 Registration Process
When registering at cv988, you must provide accurate, complete, and up-to-date information. Providing false information is a violation of these terms and may result in account closure.
3.2 Single Account Policy
Each person may open only one account. If multiple accounts are found belonging to the same person, all of them will be closed and any earned bonuses will be cancelled. Opening multiple accounts using the same device, IP address, or payment method is strictly prohibited.
3.3 Password and Security
It is your responsibility to keep your account login details completely confidential. You are responsible for all activity carried out using your credentials or password. If you suspect unauthorized access, notify our support team immediately.
3.4 Identity Verification (KYC)
cv988 reserves the right to verify a user's identity at any time. A National ID (NID), passport, or other valid document may be requested for verification. Withdrawals may be suspended until verification is complete.
4 Deposits and Withdrawals
4.1 Deposits
The minimum deposit amount at cv988 is ৳200 (by any method). We accept the following payment methods:
- bKash
- Nagad
- Rocket
- Bank Transfer
Deposits must be sent only from a payment account registered in your own name. Deposits made through a third party are not accepted.
4.2 Withdrawals
The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals will be made only to the same payment method used for the deposit.
4.3 Withdrawal Conditions
- KYC verification must be completed before making a withdrawal.
- The specified wagering requirements must be met to withdraw bonus funds.
- Withdrawals may be held for review in cases of suspicious activity.
- cv988 may request additional documents to prevent fraud.
5 Bonuses and Promotions
5.1 Welcome Bonus
New members at cv988 will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,200 as a bonus.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager 10 times the bonus amount before you can withdraw from the bonus. The time limit for completing the wagering requirement will be communicated at the time the bonus is received.
5.3 VIP Program
The cv988 VIP program has three tiers:
- Bronze: Weekly cashback of up to 0.4%.
- Silver: Weekly cashback of up to 0.8%.
- Gold: Weekly cashback of up to 1.2%.
You can advance to a higher tier through regular and active gaming. Each tier has its own specific benefits and offers.
5.4 General Bonus Terms
- A person may not claim the welcome bonus more than once.
- Bonuses must be used for wagering — they cannot be withdrawn directly.
- cv988 reserves the right to modify or cancel any promotion.
- If bonus abuse is detected, the bonus and any associated winnings will be cancelled.
6 Gameplay and Fair Play
cv988 ensures a fair and transparent gaming environment for all players. Our games are powered by recognized software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming) and use a Random Number Generator (RNG) system.
6.1 Betting Limits
Each game has its own minimum and maximum betting limits, which are displayed in the game interface. cv988 reserves the right to change betting limits under special circumstances.
6.2 Technical Issues
In the event of a technical fault or disconnection during a game, cv988 will determine the outcome based on server records. If a game is cancelled, the wagered amount will be refunded.
7 Prohibited Activities
The following activities are strictly prohibited on cv988. Violating these prohibitions may result in account termination and forfeiture of all balances:
- Playing games through fraud, deception, or other dishonest means.
- Exploiting software bugs, glitches, or unintended advantages.
- Using bots, automated software, or artificial intelligence tools.
- Money laundering or illegal financial transactions.
- Unauthorized access to another member's account.
- Opening multiple accounts to take advantage of bonuses.
- Harassing or insulting cv988 staff.
If suspicious activity is detected, cv988 reserves the right to immediately suspend the account and conduct an investigation. All account transactions may be frozen during the investigation.
8 Privacy and Security
cv988 treats the protection of members' personal information as a top priority. To read our full privacy policy, please visit the Privacy Policy page.
8.1 Data Collection and Use
Information provided during the registration process will be used solely for account management, identity verification, payment processing, and customer service purposes. Information is not sold to third parties.
8.2 SSL Encryption
cv988 uses SSL encryption technology to keep all data and financial transactions secure. The padlock icon in your browser's address bar confirms that you are on a secure connection.
9 Account Closure
9.1 Closure at Your Request
You may request account closure at any time through our 24/7 live chat support. Any remaining balance may be withdrawn prior to closure, subject to applicable conditions.
9.2 Closure by cv988
cv988 may close or suspend an account without prior notice for the following reasons:
- Violation of any provision of these terms.
- Providing a false identity or information.
- Fraudulent or deceptive activity.
- Legal or regulatory requirements.
- Extended inactivity (no transactions for 12 consecutive months).
10 Limitation of Liability
cv988 is not responsible for financial losses arising from gaming. Gaming is entirely at your own risk. There is a possibility of financial loss in online gaming and betting, and the risk of losing deposited funds is always present.
For losses caused by technical faults, server downtime, third-party payment gateway issues, or other circumstances beyond our control, cv988's maximum liability will be equivalent to the current balance in your account.
cv988 is not liable for any indirect, incidental, or special damages, even if the possibility of such damages was communicated in advance.
11 Changes to Terms
cv988 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.
Continued use of the platform after any changes will be considered your acceptance of the revised terms. The latest terms will always be available on this page.
12 Contact
If you have any questions or feedback regarding these terms and conditions, please contact us:
- Email: [email protected]
- 24/7 Live Chat Support (in Bengali) — available through the chat button on any page of the platform.
To learn more about responsible gaming, visit our Responsible Gaming page. For answers to common questions, see our FAQ page.